"This is your last chance. After this, there is no turning back. You take the blue pill - the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill - you stay in Wonderland and I show you how deep the rabbit-hole goes. " - Morpheus - The Matrix

15th
APR

How To Run A Social Media Site

Posted by Matt under Social Media

Everybody remembers the last time they experienced some truly awesome customer service, whether it be in your local supermarket, dining in a restaurant or when a popular website rolls out one of your suggestions.

The latter is what Mixx did.

Mixx has a fantastic reputation for delivering on user requests as I have posted before but let me show you how a request I put to the Mixx team was rolled out in a matter of days.

The Story (sit down children).

I had requested that Mixx place a “Google” category in the Tech section of their website (as shown below) via Twitter. I didn’t receive a response right away but assumed it would be added to the list of site improvements.

Fast forward four days and I receive a Twitter message notification in my email telling me a Google category has been added.

I log in and low and behold, the section is there in all it’s glory!

It really shows that when users come up with a good idea, the Mixx team will do whatever it takes to get the feature implemented. With all the problems at Digg, I really can’t see people putting up with inadequacy there for too long before they end up coming to the “Red Side” where there is a proper community.

You can view the new category here.

Share and Enjoy:
These icons link to social bookmarking sites where readers can share and discover new web pages.
  • Mixx
  • bodytext
  • StumbleUpon
  • Technorati
  • del.icio.us
  • Furl
  • Ma.gnolia
  • Reddit
  • SphereIt
  • blogmarks
  • Facebook
  • Google
  • Propeller
  • Sphinn
  • Spurl
  • BlogMemes

Reader's Comments

  1. SamNo Gravatar | April 15th, 2008 at 4:21 pm

    I’m truely impressed with how fast Mixx got onto that, and even more impressed that they did exaclty what you did of them!

  2. honest apeNo Gravatar | April 16th, 2008 at 1:22 am

    I love Mixx. Great post highlighting how awesome they are.

  3. Bill KocikNo Gravatar | April 17th, 2008 at 2:52 pm

    It was a great suggestion, so thanks for that, and I’m glad we were able to accommodate. We do aim to please. :)

    (I actually had nothing to do with this particular upgrade, but I’m still happy we got it done for you.)

  4. chrisNo Gravatar | April 17th, 2008 at 6:02 pm

    thanks for the suggestion matt…you rock :-)

  5. Mixx Blog » Blog Archive » Mixxcellany | April 23rd, 2008 at 6:47 pm

    [...] to m4tt, a “Google” category in Tech (and in return, m4tt wrote a nice thank you note to [...]

  6. GeoservNo Gravatar | May 5th, 2008 at 2:34 am

    Mixx is a fantastic site, I use it more than Digg now.

    Geoservs last blog post..Could Mixx be the next Digg?

  7. MattNo Gravatar | May 9th, 2008 at 5:19 am

    wow, thats actually really impressive. Thats a big measure of the type of site they run.

  8. RenatoNo Gravatar | May 12th, 2008 at 7:09 pm

    they will continue growing more and more, listen to the visitors is the first step for who search quality. but i think that they can give the ability to the public open and vote for categories.

  9. Most Wanted Lyrics and Music VideosNo Gravatar | May 18th, 2008 at 7:51 am

    I prefer mixx better than digg :)
    Most Wanted Lyrics and Music Videoss last blog post..Gavin Degraw - In Love With A Girl

  10. Simon M Skinner MacdataadvantageNo Gravatar | May 26th, 2008 at 6:30 pm

    wow, i went to mixx and the site was great! LOTS Of links to visit at! tnx for posting this paL!

Leave a Reply

Matt’s Journal is powered by Wordpress. Designed by Free WordPress Themes.