Matt’s Journal

How To Run A Social Media Site

Everybody remembers the last time they experienced some truly awesome customer service, whether it be in your local supermarket, dining in a restaurant or when a popular website rolls out one of your suggestions.

The latter is what Mixx did.

Mixx has a fantastic reputation for delivering on user requests as I have posted before but let me show you how a request I put to the Mixx team was rolled out in a matter of days.

The Story (sit down children).

I had requested that Mixx place a “Google” category in the Tech section of their website (as shown below) via Twitter. I didn’t receive a response right away but assumed it would be added to the list of site improvements.

Fast forward four days and I receive a Twitter message notification in my email telling me a Google category has been added.

I log in and low and behold, the section is there in all it’s glory!

It really shows that when users come up with a good idea, the Mixx team will do whatever it takes to get the feature implemented. With all the problems at Digg, I really can’t see people putting up with inadequacy there for too long before they end up coming to the “Red Side” where there is a proper community.

You can view the new category here.