How To Run A Social Media Site

by Matt on April 15th, 2008

Everybody remembers the last time they experienced some truly awesome customer service, whether it be in your local supermarket, dining in a restaurant or when a popular website rolls out one of your suggestions.

The latter is what Mixx did.

Mixx has a fantastic reputation for delivering on user requests as I have posted before but let me show you how a request I put to the Mixx team was rolled out in a matter of days.

The Story (sit down children).

I had requested that Mixx place a “Google” category in the Tech section of their website (as shown below) via Twitter. I didn’t receive a response right away but assumed it would be added to the list of site improvements.

Fast forward four days and I receive a Twitter message notification in my email telling me a Google category has been added.

I log in and low and behold, the section is there in all it’s glory!

It really shows that when users come up with a good idea, the Mixx team will do whatever it takes to get the feature implemented. With all the problems at Digg, I really can’t see people putting up with inadequacy there for too long before they end up coming to the “Red Side” where there is a proper community.

You can view the new category here.

From General

  • Sam
    I'm truely impressed with how fast Mixx got onto that, and even more impressed that they did exaclty what you did of them!
  • Sam I agree, Mixx seems to be like a great service
  • I love Mixx. Great post highlighting how awesome they are.
  • It was a great suggestion, so thanks for that, and I'm glad we were able to accommodate. We do aim to please. :)

    (I actually had nothing to do with this particular upgrade, but I'm still happy we got it done for you.)
  • thanks for the suggestion matt...you rock :-)
  • Mixx is a fantastic site, I use it more than Digg now.

    Geoservs last blog post..Could Mixx be the next Digg?
  • Highly doubtfull that Mixx could overcome Digg ...
  • i doubt it too
    digg has many things in advantage
  • wow, thats actually really impressive. Thats a big measure of the type of site they run.
  • they will continue growing more and more, listen to the visitors is the first step for who search quality. but i think that they can give the ability to the public open and vote for categories.
  • I prefer mixx better than digg :)

    Most Wanted Lyrics and Music Videoss last blog post..Gavin Degraw - In Love With A Girl
  • wow, i went to mixx and the site was great! LOTS Of links to visit at! tnx for posting this paL!
  • I'd never heard of Mixx until I found it here (I was actually browsing your posts when I saw found this article just by chance) - Wow! This is a seriously cool site. Thanks for the tip :)

    Jamess last blog post..Samsung i900
  • No worries dude, I'm glad I could help.
  • paranoid
    not only do you use nofollow, but you track each outbound click on all your comments--how paranoid is that?
  • I'm positively shaking with fear, please don't out me.....idiot.
  • Brent
    I'm always extremely impressed by the companies that truly take the time to listen (+interact) with their users/consumers. Props to the team at Mixx.
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