Comments on: Barclays PinSentry

By: victor

victor — Sun, 30 May 2010 01:29:07 +0000

Here is another good 'Moan at Barclays!'

By: daveh123

daveh123 — Wed, 10 Feb 2010 23:49:37 +0000

got mine today, it works, it's not a problem, yes, it takes longer, but so what, you lot would find anything to bitch about.

By: catawallah

catawallah — Fri, 08 Jan 2010 20:54:21 +0000

What can one do? Formal complaint – yes, yes, yes. Find another bank – does anybody know one that has a simple online system like the old Barclays system that works? Santander, which once used to be Abbey – dear dead days beyond recall – has also changed its system to work with a mobile phone and SMS. I don't have one and I don't want one. What do I do about that? Between Barclays and Santander I've been all day trying to send an important payment (I'm abroad, so nobody sent me a card reader anyway) – and – zilch. I had to phone up my son 1000 miles away and send him down to pay out of his account at his local Barclays. That's the 21st century for you – regression in practically every way – especially including bankers, their technology and their despicable attitudes to customer service. (Notice the smugness of the banker apologist in this correspondence below.)

By: Mombasa Kibokoni

Mombasa Kibokoni — Sat, 05 Dec 2009 13:15:00 +0000

and we think that the hackers would just fold their hands and say we give up!!!

By: simon

simon — Sat, 24 Oct 2009 20:03:00 +0000

As a customer who has had fraudulent transactions made on my bank account a few times, I welcome the PINsentry reader! I would also welcome the planned introduction of the PINsentry reader to authorise internet purchases, the simple fact of the matter is that you cannot trust anyone that you give your card details to, especially as they also require the cvv number on the back. This gives fraudsters all the information they need to make transactions. Also as you may have seen reported undercover by the media, our card details are sold by frausters working in these Indian call centres, and now Barclays has shipped their call centre over there!! FAB!!! I am assuming that the people complaining about the card reader have never had money stolen from their bank accounts, and had to go through the long drawn out process of trying to get it back??? It is no joke!! Yes the card reader may be a little on the large side, but I would rather carry that around with me, and make sure that my money was safe!

By: Calv

Calv — Fri, 28 Aug 2009 17:44:55 +0000

The device isnt as big as this idiot makes out its only palm sized, wouldnt be that difficult to take with you, as for how it works i havent had any problems yet.

By: debiC

debiC — Tue, 25 Aug 2009 19:25:11 +0000

I have been sent a pinsentry & armed with my list of numbers & passcodes & several attempts as one of the pin numbers was illegible on the rub off strip. i eventually typed all the info in, only to be told Ive been locked from using internet banking & now I have to ring the helpdesk. Do I have 3hrs to try this? No…. Im going to bin it. Its much easier to drive down to town, park the car, walk up the high st & wait for a real person at least to give me the info I require. Or better still! Change Banks! :0)
Yes I think I`ll do that…..

By: debiC

debiC — Tue, 25 Aug 2009 18:25:11 +0000

By: Matt

Matt — Sun, 02 Aug 2009 08:20:33 +0000

@Stuart Hallam

No, because they shouldnt know your pin. Your pin is needed to access online banking.

By: Matt

Matt — Sun, 02 Aug 2009 08:20:00 +0000

@Stuart Hallam

No, because they shouldnt know your pin. Your pin is needed to access online banking.